Shipping & Returns
Shipping & Returns
(Status: August 2026)
Shipping
Shipping Destinations
We ship worldwide.
Shipping Times
Ready-to-ship items
Orders are usually dispatched within 2–3 business days after receipt of payment.
Made-to-order items
Some products are individually made for you (e.g. Ponchigurator).
The delivery time for made-to-order items is up to 6 weeks after receipt of payment.
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.
Shipping Costs
Shipping costs are displayed at checkout and depend on the destination country and selected shipping method.
Customs Duties & Taxes (Non-EU Countries)
For deliveries outside the European Union, additional customs duties, taxes and/or import charges may apply.
These charges are not included in the purchase price and are payable by the customer directly to the relevant customs or tax authorities.
We recommend contacting your local customs authority for further information before placing your order.
Delivery Conditions
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Delivery is made to the address provided during checkout.
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Delivery to P.O. boxes or parcel stations is not possible.
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A signature may be required upon delivery.
Returns
Right of Withdrawal
Consumers generally have a statutory right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period generally begins on the day on which you, or a third party designated by you who is not the carrier, takes possession of the goods.
Full details regarding the statutory right of withdrawal, including instructions on how to exercise this right, can be found on our Right of Withdrawal page.
Exclusion of the Right of Withdrawal
Unless otherwise agreed, the statutory right of withdrawal does not apply to contracts for the supply of goods that are not pre-fabricated and are made on the basis of an individual choice or specification by the customer, or goods that are clearly personalised or tailored to the customer’s personal needs.
This may apply, in particular, to individually configured or personalised products such as certain Ponchigurator items.
Where this statutory exception applies, the relevant product cannot be returned or exchanged on the basis of the statutory right of withdrawal.
Condition of Returned Goods
Please return goods in their original condition wherever possible.
In particular, returned items should be:
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Unworn, except as reasonably necessary to try them on
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Unwashed
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Undamaged
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With all original labels attached
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Returned in their original packaging wherever possible
Your statutory right of withdrawal is not dependent on compliance with these requirements. However, you may be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Return Process
To help us process your return efficiently, please contact us before sending your item back:
Please include:
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Your order number
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The item(s) you wish to return
Please send returns using an insured and trackable shipping service.
Further information on exercising your statutory right of withdrawal can be found on our Right of Withdrawal page.
Return Shipping Costs
The customer bears the direct cost of returning the goods when exercising the statutory right of withdrawal, provided that the customer has been informed of this obligation in accordance with the applicable statutory requirements.
This does not affect your statutory rights in the event of defective or incorrectly supplied goods.
Refunds
In the event of a valid withdrawal, we will reimburse all payments received from you, including the cost of our least expensive standard delivery option, without undue delay and no later than 14 days after the day on which we are informed of your decision to withdraw from the contract.
Any additional delivery costs resulting from your choice of a delivery method other than our least expensive standard delivery option will not be reimbursed.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.
Refunds will be made using the same payment method used for the original transaction, unless expressly agreed otherwise.
Contact
If you have any questions regarding shipping or returns, please contact us:
Antonia Zander
Wörthstraße 18a
81667 Munich
Germany
E-mail: orders@antoniazander.com
Phone: +49 (0)89 44454703
Monday to Friday, 11:00 a.m.–5:00 p.m. CET